How to Cancel an Order on eBay in Easy Steps

If you reached here means you probably have a question “How to cancel an order on eBay?” Ebay is quite different from other online shopping sites. It’s not the same as Amazon. Here the business transactions occur in a consumer-to-consumer business model. 

If you are using ebay for the first time, you may not know how to cancel an order on ebay. Don’t worry, I’m going to tell you all the working methods for canceling the order on eBay. 

How to Cancel an Order on eBay?

If you want to cancel an order on eBay, it’s better to cancel it within an hour because sellers usually process the order within one hour. However, you can request the seller and if they agree, they will approve your cancellation. Follow the steps below to know how to cancel an order on eBay.  

Step 1: Login to the eBay Official Website

Open your browser and search for the official website of eBay. Next, sign with your login credentials. Now, you will be able to see your eBay account and access to all your orders, purchase history, etc. 

Step 2: Go to Purchase History

Navigate to purchase history within your eBay dashboard. Once you find the purchase history, search for the product you have ordered. Now, find the order that you want to cancel. 

Step 3: Cancel Order

Once you find the order you want to cancel, click on the More Actions, which is placed on the right side of the order information box. Next, click on the Cancel Order available in the dropdown menu. Then click on the Submit button to cancel your request. 

Requesting the Seller for Canceling the Order

In this method, you will learn how to cancel an order on ebay by requesting the seller. Follow the below steps: 

Step 1: Login to eBay and Go to Purchase History

Follow the similar steps up to the product you want to cancel from your purchase history by logging into your ebay account.

Step 2: Contact Seller

Once you select the order you want to cancel, click on the More Actions option available there. Then click on the Contact Seller to request for cancellation of the order. After that, click on the Request to Scratch this order.

Step 3: Mention Reason and Send

Next, you will have to mention reasons for canceling the order. So, give your reason for canceling the order. Then lick on the Send button to send your request. 

Things to Know About Refund Request

Once a buyer requests for canceling the order, the seller can decline or approve the cancelation request. Well, here it can be two scenarios, you can be a buyer and seller as well. 

I am assuming you as a buyer and if the seller approves your request, the seller will refund you within 10 working days. If the seller doesn’t refund, you can claim for a refund through ebay money back guarantee.  


Hopefully, the above information has helped you to know how to cancel an order on eBay. So, follow the steps to cancel your order on ebay. If you don’t receive your payment, you need to claim for a refund through ebay money back guarantee. 

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